With over a decade of experience in home lending, advisor Timothy Smith brought the knowledge he gained working with the jumbo market in Chicagoland to Southwest Michigan.

Smith began his career with JPMorgan Chase as a personal banker, working closely with the bank’s home lending advisor. “He took me under his wing, and I moved into a home lending role in my 12th month with the company,” he says. “I love the flexibility of the role and being in control of your own income and success. I enjoy the division of time split working with the bank team and also building an outside network in the industry.”

Smith is grateful that such a large portion of his business in 2022 came from direct referrals and past customers. He received his highest number of customer referrals to date last year and says he’s honored that so many of his customers trust him with their friends and family.

In his 11 years as a home lending advisor, Smith has seen it all. “I’ve been in so many scenarios over the years with the company and feel ready to address any issues or concerns,” he says. “I’ve found that transparency and communication are the keys to a positive experience for everyone involved. Not all transactions are as straight-forward as others, and I enjoy helping customers in challenging situations meet their goals. I’ve found that by setting proper expectations and explaining the loan process in detail, it makes for a smooth transaction.”

Smith has received a number of awards and recognition for customer satisfaction and has been recognized as a top producer with Chase Bank for many years. He says his success all comes down to finding and building connections with others.