Consistent referrals from happy clients throughout Chicago, the North Shore and the Western Suburbs have been the proudest achievement for Pam MacPherson and Hayley Westhoff, the founders of the MacPherson Westhoff Group of @properties. In 2017 alone, 96.8 percent of the team’s business was generated from client referrals. They attribute this to their customer service and going above and beyond the transaction, always exceeding their clients’ expectations.
“Our concierge service takes us above and beyond the standard agent. Our clients appreciate our access to contractors and vendors, our staging expertise and execution. Our clients also love that we specialize in off-market properties and have helped many of our buyers find opportunities off the MLS and helped our sellers sell before even having to go on the market,” say MacPherson and Westhoff. “Our husbands may not like it, but our clients love that we are available 24 hours a day, seven days a week, because we know the process is emotional, and we support our clients every step of the way — before, during and even after the transaction.”
Recently, both MacPherson and Westhoff were inducted into the @properties Top Producer Rolex Winner Circle, and they produced over $55 million in 2017. “More than our success, we are extremely proud of our growing team and our amazing team members. We are more than a team; we are a real estate family.”
One of MacPherson and Westhoff’s biggest accomplishments this past year has been helping clients through difficult situations. People move for all sorts of reasons, and unfortunately, many times it is because of a sensitive divorce. “This past year, Hayley and I helped a very emotional divorce make sure both sides felt supported, fairly represented and, most importantly, confidential. Both sides felt emotionally supported and that the sale was equitable and fair for both,” MacPherson says. “Anyone can help an easy situation, but it is a true professional that can take a challenging transaction full with emotional extremes and make it a success for all parties involved.”
MacPherson and Westhoff are both part of the Top Agent Network Community Development Board, @properties’ Top 100, CAR Top Producers, and Certified Real Estate Negotiation Experts. As for hobbies? “Hobbies? Who has time for hobbies?” they say. “We work 24/7 for our clients.”