Throughout his nearly 17 years serving mortgage clients, Fadi Polath has built a reputation for being accessible, detail-oriented and knowledgeable. The former engineer describes his approach as customer-first and process-driven. He’s also not afraid to advise a client against a transaction that may not make the best financial sense.

“From the initial interaction, the client can sense that I’m mainly looking out for their best interests, even if that means not doing business with me,” Polath says. “For example, if a customer is looking to refinance, depending on what their goals are, my job is to make sure that the new refinance makes mathematical sense and achieves their goals.” If it doesn’t, he’ll show them why and advise not to go forward.

The ability to determine which mortgage solution, if any, makes the most sense mathematically is a hallmark of Polath’s service. He uses his significant mathematical skills to analyze each client’s financial situation and give the best possible advice as a result of the analysis. “I make sure they understand all mathematical options and why one option makes more sense than the other,” Polath explains. “Taking the time to explain everything in detail, specifically rate and cost, separates my service and experience in comparison to any other competitor.”

Because buying a home is the biggest financial investment most people will make, Polath’s by-the-numbers approach has helped him win customer trust, obtain repeat business and garner referrals. In addition, his commitment to providing high-level customer service has helped him earn Chase’s National Achiever award 11 times.

Polath is a father of three boys, with whom he shares a passion for soccer. “I’ve been playing my whole life,” he says, “and I’m proud to say that my boys are on the same path and enjoying such a fun sport.”