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Zillow, Trulia and Realtor.com: Comparing “The Big Three”

by Chicago Agent

Dollinger agreed that each of the three sites has its own benefits.

Realtor.com is the only one of the three that gets its listing information from a direct feed from real estate association’s MLS data. Because of this, Realtor.com is updated every 15 minutes with new information.

“As far as factual information, Realtor.com is the standard,” Dollinger said.

Click here to view a PDF of the Zillow chart

But what about those agents with limited funds? What if an agent can only spend $500 a year for online marketing?

Haran says that $500 annually would get agents the baseline packages from any of the three sites. Of these three sites, Haran says, the highest quantity of leads, at least for Coldwell Banker, comes from Realtor.com, making it the apparent top choice for agents with limited budgets.

Dollinger says that he has heard from several agents frustrated with the much slower update times from Zillow and Trulia. It’s not unusual, Dollinger said, for buyers to ask agents why they haven’t toured a particular house that they’ve found on Zillow or Trulia. Often, agents have to tell their buyers that the house was actually sold two months ago. Trulia and Zillow, though, have yet taken down the listing.

Trulia and Zillow, though, do have their selling points in Dollinger’s eyes. Trulia is an extremely easy site for consumers to navigate. It provides a nice balance of neighborhood and property information without overloading its pages with advertising, Dollinger said. Because of this, consumers tend to find it easy to surf Trulia’s listings.

Zillow has an obsession with numbers and data that tends to attract like-minded consumers to its site, Dollinger added. The site’s popular and controversial Zestimates – its estimates of a home’s current value – are an example.

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Comments

  • Mike Russo says:

    It is very frustrating to me that brokerages haven’t figured out how to get the traffic to our own sites. But instead, us agents have to pay hundreds and thousands of dollars to buy back our leads. Something isn’t right here.

  • Great information and interesting perspective from three different real estate brokerage offices that run very different business models.Another view from a real estate broker like myself is that two of the three service providers in the article do not display the listing agent information unless you pay for the enhancement. They even go as far as steering the lead to an agent that does pay. Also we agents and brokers are continuing to provide the marketing information such as photos and listing details to these and other service providers, to find that they are taking our information to capture their own lead. They then offer this “lead” to an agent at a fee.As one that has experienced a great deal of evolution in the way our listings have been displayed over the internet, our focus and the evolution of these dynamics will be ground shaking to the industry.
    I think that each agent and brokerage needs to focus on how our listings are indexed and returned for results from the major search engines.As well, since the rate of response is so important, another focus would be how quickly and how efficiently that lead comes to the listing agent as well as the listing agents lead capture and follow-up system. I willing be looking at the release coming out this spring from RE/MAX regarding the international(RE/MAX.com) web site changes.Remember- if we do not pay attention to our business someone else will!

  • Brian Hickey says:

    Mike,

    As you know, people have short memories and most agent domains are long and hard to spell.

    There is, however, a marketing tool that you manage and control yourself – it’s a strong domain that is licensing its brand and system to agents – all the traffic from that brand (which you “own”) is directed back to you and your business.

    There are “riches in niches”

    http://teardowns.com/agent_program

    Thanks,

    Brian

  • Dana Lambert says:

    It’s interesting how Zillow says they only want to give out accurate, up-to-date numbers…but then they don’t give any numbers out. I understand wanting to be accurate, but if there were some averages for Zillow, Trulia and Realtor.com ads, it might paint an even clearer picture of which programs are the best for agents’ money. Otherwise, as stated in the article, agents are forced to buy a program to test and measure their results, with no general knowledge of what their click-throughs and lead generation should be averaging upon purchase. Blind leading the blind?

  • I have to agree with Matt and Chris about Realtor.com but overall have to wonder if this is being approached to benefit both the consumer and the agent.

    For me, I do see the most clicks on per listing off of Realtor.com but actually click to contact from the consumer be it to list or buy is much higher for me from Trulia and Zillow.

    What really stands out to me is Mike Russo’s comment. Probably the most intelligent part of this post.

  • I have been an agent at both Re/Max for 22 years and now at Coldwell Banker. Regarding Trulia if in fact you follow the system as well as Realtor.com and Zillow the listed properties that are represented by Coldwell Banker agents always pull up first in the searches and always will due to the fact the Corporation has contracts with all of these companies. That makes a huge difference in the way the leads on properties are generated. Buyers are fickle and will only maybe to to 2 pages on line and they will click on only one listing. Re/Max is a great company however it is a Franchise and does not work as one unit when it comes to marketing. Each individual agent has to market the properties and when you add up the costs of these companies it is very expensive. I agree with Mike Russo as well as the costs can add up to more then $8000 a year if you do this as an individual agent.

  • Andrew Mooers says:

    Thanks for shaking it all out, for the apples to apples, side by side size up.

  • Billy says:

    Awesome article! Where can I buy a waterfront shack on a remaining iceburg? L-cubed!

  • Laurie Ann von Wald says:

    It is a shame that our board of realtors was asleep while Zillow snuck in to compete; and I must say that Zillow did very well with their advertising making the public, and even some realty agents believe that they were the “Godfather or King” of real estate information. I am told by my buyers that the Zillow site is user friendly and I do like the way we can make our Open Houses appear there…..however, we need to blow Zillow off the table. I am always having to “explain” the erroneous information on Zillow & even on trulia. I am hoping that under new ownership, realtor.com , will make Zillow & trulia disappear.

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