When interest rates are up and demand for mortgage is down, successful lenders focus on what they can control rather than worrying about what they can’t. For Eileen Quigley in 2023, that meant nurturing relationships with local agents and maintaining a daily morning gym routine that would leave her energized and ready to take on the world.

“My biggest professional accomplishment was providing exceptional customer service to my agent partners,” Quigley explains in reflecting on the last year. “I had the opportunity to save two deals that other lenders had declined three weeks into the process.” Another agent said she managed the lending process so well with the borrower that he forgot about the financing part of the transaction altogether.

Quigley takes pride in offering first-rate customer service to her borrowers. First-timers appreciate the hands-on attention and education she provides, and experienced borrowers and investors are impressed by her lending expertise and knowledge of the Northwest Indiana and Southwest Michigan areas. All like that she’s a local lender who communicates well and is always available to them, including nights and weekends. A bonus she brings to the process is a good sense of humor.

With a 30-year background in commercial finance including real estate, Quigley joined the residential mortgage business six years ago when she left Chicago for Northwest Indiana. She often applies her extensive Lean Six Sigma training to the processes of mortgage lending.

In addition to working out, Quigley enjoys travel, pickleball and golf. She lives a few blocks from the beach and tries to see Lake Michigan at least once a day.

Guaranteed Rate, Inc. is a private corporation organized under the laws of the state of Delaware. It has no affiliation with the U.S. Department of Housing and Urban Development, the U.S. Department of Veterans Affairs, the U.S. Department of Agriculture or any other government agency.