Working at the forefront of real estate technology since 1998, Midwest Real Estate Data CEO Rebecca Jensen enables more than 45,000 real estate professionals throughout the Greater Chicago area to excel in their careers. With Jensen at the helm, the organization’s help desk has been ranked among the top small-sized support centers in the country by BenchmarkPortal for the past decade and earned first place in all of North America in 2019. “We are extremely proud of the level of customer service we provide to those who come to us for assistance,” says Jensen. “Our staff does an amazing job of helping people in a timely manner and with a smile.”
Operating with a customer-first mentality, Jensen and her team are constantly innovating, breaking away from a one-size-fits-all system to produce solutions that cater to each real estate professional’s individual needs. Through regular customer feedback surveys, MRED evolves in accordance with users’ suggestions, and their score has increased from 44 to 65 in four years. “Flexibility and iterative processing have helped MRED achieve our goal of championing servant leadership in everything we do,” says Jensen.
Jensen was recently named a RISMedia Real Estate Newsmaker in the Futurist category for her dynamic approach to business. She’s previously been ranked among the top 100 Most Influential Real Estate Leaders by Inman News as well as among the Swanepoel Power 200. She has also been named one of HousingWire’s Rising Stars and received the Elevate Award from the Chicago chapter of the Women’s Council of Realtors. In 2011, Utah Business magazine recognized Jensen as one of its Forty Under 40 honorees.
Jensen also serves as a board member at California Regional MLS, the Real Estate Standards Organization, the Council of MLSs and the Broker Public Portal. She is the board chair of the MLS Grid and serves on committees at the National Association of Realtors, Illinois Realtors, realtor.com and Project Upstream. “This allows me to keep current on different facets of the industry and bring that information back to MRED so that we can make informed decisions,” she says. Jensen is a supporter of the Electronic Frontier Foundation and NAR’s Realtors Political Action Committee.