Scott Jacobsen, vice president of residential lending with Key Mortgage, got his start in the lending business 20 years ago when he purchased his first home, after a previous career managing small business 401K plan for a bank.

“I love numbers, and monitoring the financial markets helped me get my start in mortgages,” he says of his early fascination with the lending angle. “Obtaining a mortgage is the most important financial decision and the largest investment most people ever make.” Because he knows the weight of this process for his clients, Jacobsen says, he’s extremely responsive. Clients come to trust and expect Jacobsen’s trademark of quick communication, efficiency, experience and knowledge. And in 2020’s wild world of COVID and historically low rates, those trademarks resulted in huge wins.

“I closed 205 transactions last year at a $58M volume and made Founder’s Club for the second straight year,” he says. “That was my largest closing volume in my entire career, and I owe it all to my clients trusting me to guide them through the craziness of 2020.” The bedrock of that client trust, Jacobsen says, is in his advisory capacity, in which he is always tailoring financing to best suit the borrower’s lifestyle, financial needs and their overall best interests. “I love to help people achieve the American Dream of home ownership.”

Along with his assistant, Jacobsen has found that by providing this level of service, he nets a majority referral-based business. And as a husband to his high school sweetheart and a father of four young children, Jacobsen says he hopes to build a legacy of hard work and trustworthy business practices that they can learn from and carry on into their careers.

“I want to be a super dad to them,” he says. “And then I want to be a super hero for my clients. It’s all about helping people.”