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Managing Homeowners’ Expectations

by Chicago Agent

By Steve Harney

The days of quick home sales, selling for top dollar and pricing wars on homes have been pushed to the wayside. Today’s successful real estate agents know that merely getting the listing isn’t enough; you now have to educate your clients on how to price their home correctly so it can sell quickly in today’s real estate market.

The challenge for realtors is the homeowner’s perception of what their home should sell for. As recent as June 2007, a survey by the Boston Consulting Group found that 55 percent of American homeowners believe their home is worth more today than it was one year ago. In reality, in virtually all locations, home values have gone down.

Unfortunately, some real estate agents, who see their income decline as the number of home sales go down, are now operating in a state of fear. As a result, when they meet with prospective clients, they may be concerned they won’t get the listing (and thus not get a commission), so they tell clients what they want to hear — that their home will sell for top dollar in record time. Then, when the house doesn’t sell and the client agrees to lower the price, the client/professional relationship becomes strained. Clients can’t help but feel their agent has given them inaccurate information.

To truly shine as a real estate agent today, you simply need to educate yourself on the realities of the market and tell each client the truth. Help clients understand where the pricing used to be, where it is today, where it will likely be three months from now, and most importantly, why it is that way. Only then will clients be able to make a realistic pricing decision that will enable you to get their home sold.

Following are the five pricing considerations you need to know about in order to educate yourself and your clients. By taking these factors into consideration when pricing listings, you’ll be able to put that “sold” sign up faster.

1. Increased Inventory
Yes, more houses are for sale right now than in recent years, meaning buyers have a lot more choices and negotiating room. But why are there so many houses for sale today? Because we are witnessing the consequence of a pent-up selling demand. In other words, a lot of sellers waited to list their property because they wanted to catch the top of the market. They waited and waited and waited. Now that they see the market declining, they list their homes in an attempt to still sell at a high price before the market bottoms out. As a result, we have an overabundance of inventory, up approximately 39 percent than at this time last year.

2. Increased Mortgage Rates
News and advertising tells us mortgage rates are at an all-time low, and that’s true in a historical context. But every time the mortgage rates go up, even a quarter of a percent, a large number of potential buyers are disqualified from the marketplace.

Additionally, a number of mortgage companies are going out of business. Thus mortgage companies are nervous about what’s taking place in the market, which makes money tighter. When money gets tighter, sellers are affected because buyers have less buying power. Less buying power means fewer home sales. It’s as simple as that.

3. Increased Mortgage Restrictions
During the past few years, mortgage companies granted mortgages to just about anyone, including those who couldn’t or wouldn’t prove their income, those with no down payment and even those with poor credit. But today, with foreclosures climbing steadily, almost all mortgage companies have reenacted the tight lending restrictions that were common decades ago. John M. Robbins, chairman of the Mortgage Bankers Association, says that he’s happy about the restrictions, but that “this is a strong statement that will help curb abuse and will likely constrain consumer credit choices.” Because mortgage companies are nervous about the current real estate market, buyers do need down payments now. A co-signer may not be enough, and credit scores need to be high. Each one of those factors and many more disqualify some people from buying, which in turn affect sellers.

4. Increased Vacancy Rates
During the real estate boom, many people and investors bought spec homes with the hopes of flipping the house for a big profit. Today, vacancy rates on these homes are up over 50 percent. Since most of these people don’t want to act as landlords, they have a strong desire to sell the home rather than rent it out. As a result, many are selling these vacant investment properties for rock bottom prices, grudgingly taking a loss. This greatly affects other sellers in the neighborhood, because when one home sells for a low price, it sets a precedent for the other sales to follow suit. With the surrounding comps having low sales prices, the current listings in that same neighborhood decline in value.

5. Increased Foreclosures
Statistics from First American Real Estate Solution show if one house forecloses in a neighborhood, the average house in that neighborhood loses 5 percent of its value. If 8 percent of the houses in the neighborhood foreclose, the value in that neighborhood goes down 20 percent. No one can deny that bank-owned properties drive prices down. Unfortunately, the real estate and mortgage market is now bracing for the tsunami of foreclosures that is expected to hit. Experts predict that there’s going to be a crash of foreclosures over the next two and one-half years of more than two million homes. So if your clients get a flood of foreclosures in their neighborhood, it’s going to lower the home values drastically. Additionally, no neighborhood, no matter what the geographic location, is immune from the foreclosure fact.

The New Era of Real Estate Sales
The bottom line is if someone wants to sell their home for a decent price, they have to list now, not three months from now and certainly not a year from now. In fact, no one is predicting the market will be back before the end of 2009.

So when you conduct your next listing presentation, be sure to prepare by educating yourself on these five factors, and then explain how these factors impact your clients’ selling decision. Let clients know their options, the realities of the market and what their home will likely sell for given these five considerations. By doing so, you’ll help your clients price their home correctly so it doesn’t sit on the market for years. Even more important, you’ll become known as a trustworthy and reliable realtor who delivers results, even in a tough market.

STEVE HARNEY IS A 20-YEAR RESIDENTIAL REAL ESTATE AND MORTGAGE EXPERT WHO SPECIALIZES IN NEGOTIATION AND SALES TRAINING. HE AUTHORS A MONTHLY INFORMATIONAL SLIDE PRESENTATION FOR TOP AGENTS AND MANAGERS TITLED, “KEEPING CURRENT.” HE CAN BE REACHED AT 631.834.7000 OR VISIT STEVEHARNEY.COM.

Copyright 2008 Agent Publishing LLC

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