Before sitting down with clients for the first time, Mino Scivittaro, VP of Mortgage Lending at Neighborhood Loans, ensures they’re prepared by providing a list of all the documents they will need, carefully explaining the mortgage process and clarifying the different types of mortgages available to them. “My clients say that I provide excellent mortgage services and make the process easy to understand,” he says. “They appreciate my attention to detail and the fact that I am always available to answer their questions.”

With a background in restaurant management, Scivittaro has a unique gift for customer service. In fact, he finds that taking the time to build meaningful relationships and fully understand the needs of his clients helps him provide the best loan options for their specific situation. Another value of collaborating in this way, he shares, is that it enables people to have open conversations while remaining relaxed and in control. “My business style is professional, fun, friendly and comforting,” he says. “I strive to create an atmosphere of trust and respect while also making sure that everyone is having a good time.”

Scivittaro is quick to point out how the hard work of his team contributes to their excellent service. “This team approach helps us to rise above our competition by providing a higher level of customer service and a more efficient loan process,” he says. Clients consistently have positive experiences, and they often refer Scivittaro and his team to friends and family.

Whether cooking a good meal, working out or spending time with family, Scivittaro claims it’s the “simplest things in life” that bring him the most joy in his free time.