Contents

Cover Story

What are key qualities that managing brokers look for in agents, and how do managers retain their top agents? What sort of environments help top producers thrive, and encourage agents of all levels? Read our cover story here to find out.

Also:

• Be an In-Demand Agent
• Recruiting Faux Pas
• 3 Ways to Recruit Top Talent

Editor’s Note

• Recruiting Excellence

News

• Builder Confidence Remains Fair Despite Building Costs, Appraisal Issues

Agent Snapshot

• Debbie Hymen, Broker, Coldwell Banker Residential Brokerage, Highland Park

Improving Your Business

• How Great Customer Relationship Management Could Make You a Millionaire

The Scene

• WCR 2014 Installation of Officers Dinner

My Style

• Sharbel Shamoon, Vice President of Residential Lending, PERL Mortgage, Inc., Chicago