Effective Managing Styles: What Works, What Doesn’t

by Nichole Odijk DeMario

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Before he was the managing broker of John Greene Realtors, Reid Pederson’s first career deeply impacted his management approach. He was a federal law enforcement agent, and therefore, he is very familiar with high-stress situations involving victims and criminals.

For example, his ability to diffuse the stress levels of all parties involved has played an invaluable role in his current career path. He was once involved in a situation where a “crazed” individual had stabbed a civilian and grabbed a fellow law enforcement agent, holding him hostage. Pederson was part of the negotiation team, and after hours of stressful and careful negotiation, he personally disarmed the individual after talking him down.

When he decided to retire from the law enforcement industry and begin working in the real estate field, he never imagined that what he’d learned from that first career would translate to real estate and managing an office. While his law enforcement situations were a different level of stress than what is considered high-stress in real estate, his experiences dealing with crime have positively impacted his career choice as a managing broker.

“In nearly any career, you’re working with people,” he says. “I learned a lot about human psychology [in my previous role]. It has carried over into real estate. I learned that by dealing with victims and criminals in a calm fashion and using sound logic, I could reduce the stress level and get people to reason better. Not that it is on the same level, but I have found that real estate can be very stressful for the buyers and sellers, as well as for the agents.”

High stress environments are just one arena in which managing brokers must excel. They need to have an effective management style, one that creates an open atmosphere for agents to seek help, one where they are available to agents and one that encourages them to grow and learn from their mistakes as well as celebrate their wins and milestones. And with the growing number of dissatisfied agents, this is becoming essential now more than ever.