Fannie Mae Reveals STAR Program Results for First Half of 2013

by Natalie Terchek


Fannie Mae’s STAR Program results have been released for the first half of the year.

Today, Fannie Mae announced the results of their Servicer Total Achievement and Rewards (STAR) Program for the first half of the year.

STAR was created to establish servicing standards and recognize Fannie Mae servicers on their overall performance, customer service and foreclosure prevention efforts. For the first time, the mid-year results also provide increased insight into the key metrics used to measure servicer performance and foreclosure prevention efforts.

“Our mortgage servicers’ efforts are critical to keeping people in their homes, preventing foreclosures and stabilizing communities,” said Leslie Peeler, senior vice president of Fannie Mae’s National Servicing Organization. “With our expanded 2013 mid-year assessment, we continue to recognize servicers that are on track to meet overall performance scorecard goals while also recognizing more servicers that are top performers in specific operational areas. We are working hard to share more information regarding our STAR assessment process so the industry can more easily identify and adopt best practices for the benefit of homeowners.”

Click here to read the full results of the STAR Program.

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