Since partnering several years ago, Jon Goldman and Mike Black’s mortgage business has experienced tremendous growth. With more than $250 million in closed loans over the past two years, and more than $1 billion in career fundings, Mike and Jon are the country’s top production team for Wintrust Mortgage. As a result, they are consistently awarded the coveted President’s Circle Award.
Much of the duo’s success is a result of their shared business philosophy – they aim to elevate the benchmark for service in mortgage lending. The belief that customer service is the key factor in the industry drives Mike and Jon to provide a level of service where every customer feels their transaction is the most important one. That philosophy has paid major dividends for both, as evidenced by the percentage of their business derived from word of mouth referrals, and by being honored with the “5 Star Professional Award” this year. That award is given only to the very best of the service-oriented loan officers in the industry through voting by past clients. “The lowest rate with the wrong strategy will be far more costly then a competitive rate with the right strategy,” Jon says. “Taking the time to properly structure the loan and listen to the clients’ needs is paramount.”
Mike has been in mortgage banking for more than 13 years and has consistently been a top producer in the industry. He prides himself on making sure his clients are well informed about the mortgage process and that they feel good about the investments they are making. According to Mike, “We believe that constantly refining the customer experience can be one of the most important attributes for success. Whether the client is a first-time buyer or an experienced property owner, we make sure the results are what the customer wanted, and that we exceeded their expectations.”
Jon owned a mortgage company for many years before moving into residential development. During that period, his development company built over $100 million of residential real estate. He believes that experience gives him the unique ability to understand various types of new construction and development, which translates into one area of mortgage banking he now specializes in – new construction condos and homes. Jon also serves as an advisory board member for the Sport Legacy Institute of Chicago, which specializes in concussion research and awareness.