Motto Mortgage Home Services is a different kind of lender. Established by the dynamic husband and wife team, it is locally owned and operated — that’s why Davina Arceneaux and her husband Kelly Jackson are so excited about their business. “We really understand the local real estate market and we pride ourselves on being a part of the local community,” said Arceneaux. “We are mortgage experts with our finger on the pulse of the local markets we serve and take great satisfaction in helping homebuyers achieve the American Dream of homeownership with ease and simplicity.”
Unlike most banks and mortgage lenders, the talented team at Motto Mortgage Home Services offers a personal, local and advantageous alternative. “We provide the scope, scale and support of a large retail lender, while offering the flexibility, autonomy and exceptional service of a local mortgage brokerage with a family feel,” added Arceneaux. “We can compare a wide variety of mortgage options from many different sources. This creates a situation where various lenders compete to earn a potential homeowner’s business, offering them the best rates and products.”
The professionals at Motto Mortgage Home Services also value their clients’ time and communicate with them using whatever method they prefer – in person, via teleconference, on the phone or by email or text. In addition, a digital mortgage experience is also available to borrowers who would prefer to conduct business online.
Located in Oakbrook Terrace, Motto Mortgage Home Services provides service to all markets throughout Illinois. They are a part of Motto Mortgage’s nationwide network of more than 150 independently owned and operated offices in over 40 states.
Chicago Agent: What makes Motto Mortgage Home Services unique?
Davina Arceneaux and Kelly Jackson: We like to think of ourselves as a boutique mortgage brokerage. We are a caring, responsive, customer-first full-service brokerage. We provide a more personalized approach and focus on our clients, educating them throughout the entire home purchase process. Many of our clients are first-time homebuyers and have no idea what to expect. Whether they’re buying an investment property, condo or single-family home, we’re here for them from the initial application to closing.
We have built a reputation of excellence by providing a tailored loan product for each of our customers, along with a commitment to quick response times, attention to detail and strong communication. When clients work with us, they’ll get all of their questions answered, and we make the entire process as smooth as possible.
We like treating our clients like they are guests in our home, and we thrive on transparency, honesty and integrity. As one of the only black-owned mortgage brokerages in the region, we make it a point to not only service our existing community, but to assist minority buyers in underserved communities. We have also partnered with organizations dedicated to the economic growth and sustainability of distressed neighborhoods in the Chicagoland area.
CA: What are some of Motto Mortgage Home Services specialty products?
DA and KJ: We have a very diverse portfolio as well as access to wholesale rates — the lowest in the industry. We offer multiple loan products including conventional, FHA, VA, USDA and jumbo. In addition, we offer non-QM products, including bank statement, 1099, DSCR, investment loans, reverse mortgages, asset only, DPA and 203(k) renovation loans.
CA: How do you work with the real estate community?
DA and KJ: We are proud members of The Chicago Association of Realtors, NAHREP Chicago and The Dearborn Realist Board, and we attend as many events as possible. We also offer first-time homebuyer seminars, webinars and educational seminars for our real estate agents. We understand the personal support services Realtors need from a responsive, exceptional mortgage brokerage like Motto Mortgage Home Services. Our Realtors know that when they work with us, they truly have a partner that is dedicated to getting their client to the finish line.
CA: What qualities do you attribute to your success?
DA and KJ: We have built our business on our belief in building strong relationships and trust. As a husband-and-wife team, we divide up tasks to each person’s strengths. We love building together and having an equal part in our achieved success. We have been married for over 10 years and truly work as a team — something that has really helped us to be more successful in this competitive industry.
We are committed to making every day impactful by focusing on exceptional customer service, transparency and serving our community. We both come from families who built their businesses upon these principles. We were taught the value of business ownership at a young age, along with a balance of helping others and giving back to our community. Becoming successful entrepreneurs has always been a dream of ours in an effort to not only become financially independent but to continue to make a difference within our communities.
CA: How has your business contributed to the local community?
DA and KJ: Giving back has always been important to us. During our early years, we both had an opportunity to partner with several nonprofit organizations that provided financial assistance, community service and education to ethnic minorities in underserved communities. Increasing home ownership in these communities is one of the biggest challenges confronting the mortgage industry.
Currently, we are a proud supporter of Mission Against Hunger to end hunger in our communities. The Motto Mortgage Mission Against Hunger was founded as a way for our nationwide network to give back to the communities we serve every day. Through our food drives, we provide “Mission Against Hunger Bags” to our Realtors and preferred partners, which they fill with non-perishable food items. Our team then picks up donations from their offices and delivers them to our local food pantry. When they fill a Mission Against Hunger bag, they are helping some of the one in seven Americans who rely on food pantries to survive.
CA: What are your goals for the near future?
DA and KJ: The Motto Mortgage network of offices has helped over 10,000 families realize their dream of home ownership in 2020. Our goal is to not only become successful industry leaders but to also open additional locations to be able to service more clients. We also want to partner with more organizations to find ways to continue to be involved in educating new homeowners on the importance of homeownership, building generational wealth and preparing financially for the future.
Davina Arceneaux and Kelly Jackson
Motto Mortgage Home Services
NMLS # 2016283
One Oakbrook Terrace, Suite 801
Oakbrook Terrace, IL 60181
Phone : 844-466-8864
Email : [email protected]