Pulling Your Listings: A Boycott or a Movement? Pt. 1

by James F. McClister

Crye-Leike is only the latest brokerage to pull its listings from major syndication sites, begging the question: Is this the beginning of movement?


There’s a certain dependence many in the real estate industry have placed on online listing services, namely the big three: Trulia, Zillow and realtor.com – as mentioned in our recent cover story. But over the past few years, several brokerages throughout the country – some big, some small – have begun removing their listings from these online portals, challenging the long assumed correlation between success and paying for online listing services.

Earlier this month, Crye-Leike Real Estate Services, one of the nation’s leading brokerages, announced its decision to stop providing listing information to both Zillow and Trulia for three of its Arkansas markets – Little Rock, Hot Springs and Jonesboro. The decision comes only five months after the company pulled its listings in Memphis, Tenn.

The Build Up

While Crye-Leike decided and handled the matter internally, motivated by what it describes as flaws with the big listing services, the company’s executive leadership first reviewed and analyzed other firms who had similarly pulled their listings before making the leap.

When asked about the decision by Inman News, Crye-Lieke’s Executive Vice President Steve Brown said, “[we] started rethinking syndication of listings to Trulia and Zillow in June 2013.” At that time, Edina Realty, a major brokerage in Minneapolis, and Shorewest Realtors, based in Wisconsin, had already made waves as being two of the first, significant companies to discontinue their listing subscriptions in 2011 and 2010, respectively.

Seeing the success both Edna and Shorewest experienced in the wake of their decision, in addition to the myriad of other brokerages that have successfully ceased the syndication of their listings, like ARG Abbott Realty Group in 2012, Crye-Lieke felt confident moving forward with its potentially risky plan.

The Problems

Though years separate Crye-Leike, Edina, Shorewest and ARG, the driving factors behind their decisions to leave major listing services run along the same vein:

  • Crye-Leike, which had approximately 3,000 listings in the Arkansas markets pulled from syndication, believed the decision was in the best interest of not only its customers, but also “agents, the brokerage and the public in general,” according to Inman News.
  • Crye-Leike cited issues of accuracy, costs and fundamental disagreements about the various business models employed by the websites. Brown told the news source that when listings are posted wrong, it damages the company’s brand. He added that the cost of advertising on Zillow and Trulia has also gone up dramatically in recent years, greatly diminishing the returns felt by individual agents.
  • Edna, Shorewest and ARG all cited similar issues with the websites, complaining of frequent inaccuracies and unjustifiable advertising costs and schemes.
  • Shorewest, who removed its listing from realtor.com nearly four years ago, commented to Inman News that advertising through realtor.com was akin to a scam. The company pointed out that if an agent posts a listing but opts out of paying the additional $35 to $250 it costs to occupy the ad space put off to the side, realtor.com will offer the space to a competing agent.

Of course, Zillow, Trulia and realtor.com all offer some level of free services, so it might be argued that paid-for ad space should be up for grabs. However, the reality is many agents end up shelling out the extra dollars for premium services to ensure their listings are getting the appropriate exposure.

When ARG announced its decision to pull listings, the company’s president, Jim Abbott, released a video explaining the reasoning behind the move, saying that listing services were only middlemen who added an unnecessary step to existing and potential customers viewing their listings.

“The few buyers who responded through listings syndicators often got the wrong information about our listings and they often got it too late to be a value to them as customers,” he said.

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  • Sedonia Phillips says:

    It seems a viable solution would be that the Zillow, Trulia and realtor.com should invest the time and capital necessary to update their records so that they are accurate. I have consistently had customers and clients calling me with information from these web sites that is outdated and inaccurate to the point of ridiculous.

  • Ben says:

    What I find disturbing is that they are now competing with us for listings. When a for sale by owner signs up for free on zillow they then push owners.com flat fee service on them. Furthermore, their are no other agents listed on the fsbo’s listing, just their contact info.. Guess its okay to take our listing data and sell it back to us, this is going too far. They are biting the hand that feeds them.

    I’m sorry but realtor.com is a joke and zillow is buying trulia. Time Realtors take back our website and cut the feed to these backstabbing husslers.

  • Connie Cabral says:

    It’s disgusting how Zillow and Trulia operate !!! At the level they rip agents off they should at the very least have their site updated daily. It’s horrific to have clients calling us about properties that no longer exist or that their home is listed as a foreclosure ect. Everyone should pull their listings and gain control of what’s ours.

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