Contents

Cover Story

Are agent ratings sys- tems helpful or harmful? Even if agents practice by the book and demonstrate the utmost customer service, depend- ing on each client’s situation and what your clients say and how they review you, it could be a mix of both – which is a big reason many agents are hesitant to use them. Read more!

Also…

• Referrals, Realtors and Rating Systems
• Virtual Buzz is Replacing Word of Mouth
• How Do Ratings Systems Compare?

Editor’s Note

• The Buzz About Online Reputations

The Scene

• Conlon Golf Outing
• WCR Panel Discussion
• CAR Top Broker Luncheon

Chicago Agent’s Survey Says

• Do Agents Think Agent Ratings Systems are Beneficial to the Industry?

Agent Snapshot

• Bryce Fuller, Sales Associate, Coldwell Banker, Northbrook

By The Numbers

• Mid-Year Brokerage Check In: Who’s in the Top 10?

Ask A lender

• How Have Agent Review Sites, Social Media and/or Real Estate Forums Impacted the Real Estate Industry?

My Style

• Mike Long, Team Leader