Jennifer Brown
Senior Mortgage Loan Originator
Fifth Third Bank
Jennifer Brown of Fifth Third Bank doesn’t just promise the highest levels of customer service, she delivers. As a senior mortgage loan originator based in Chicago, Brown focuses on serving physicians as part of the physician loan program, as well as high-net-worth individuals.
In the past year, Brown nearly doubled her loan volume thanks to focusing on purchases and building new relationships with builders, real estate professionals and repeat business. “I take great pride in the continued relationships I keep with my clients and I am honored when my clients trust me to help their friends and family,” she says. It turned out to be a record year in 2016 as she closed her highest volume ever — $110 million — while still earning a top customer satisfaction rating and becoming a three-time member of the President’s Circle.
“I take the time to understand my client’s situation and needs so I can customize a solution for them. I communicate early on the potential challenges and hurdles they might face along the way,” she says of her business strategy.
With almost 16 years of experience, Brown shares her passion for the industry with all of her clients. “I continue to enjoy going to my closings and meeting everyone involved. I love experiencing that feeling of excitement that a client has after closing on their home,” she says.
Brown and her husband recently finished their new custom home, and now she can say that she has personal experience being on the receiving end of a construction loan and building process, and knows exactly what her clients are going through. Every experience she encounters, whether in her professional or personal life, results in a lesson learned that she can pass along to her clients.
When Brown isn’t working, she enjoys traveling with her family and introducing her two children to different cultures around the world. She believes you can never start too early to expose young minds to different perspectives of people’s lives.