Senior Mortgage Consultant
Stacey Roberts really means it when she says her clients are special. “I treat each person I serve like a brother, sister, or best friend,” she says. “I make certain to manage their expectations from the beginning, so they know what will happen throughout the mortgage process.” An expert in finding the right loan products, her approach to her career has made a difference in buyers’ lives as well as her own. Her expertise has earned her the President’s Club award, and recognition as the 2014 Illinois Housing and Development Authority Community Lender of the Year.
Roberts spent her first three years in the industry as an underwriter, processor, and closer, and she has found that this combination of skills has provided an excellent foundation for understanding how to structure a mortgage. Her early experiences also taught her how to make certain the loans she originates adhere to regulations and requirements, and deepened her expertise in the options available to buyers. “Product knowledge is now one of my greatest strengths, and it allows me to get my clients to the closing table as quickly as possible,” she says. While the unexpected can still occur, Roberts diligently strives to resolve any difficulties before her clients know about them, another testament to her efforts to make purchasing a home as stress-free as possible.
Though Roberts serves a range of clients, she especially enjoys working with first-time buyers, because the positive relationships they develop frequently motivate them to continue building their real estate portfolio through additional investments. She also specializes in helping homebuyers and homeowners in some of Chicagoland’s underserved communities. “I’ve made myself the affordable housing guru,” she jokes, but says more seriously that she has helped many people purchase a home who never thought they could. “I love seeing the smile on clients’ faces when they purchase the home of their dreams, or even refinance for a lower interest rate that results in lower mortgage payments and improves their financial situation,” she says.
In addition to her day-to-day career responsibilities, Roberts leads financial literacy seminars through the University of Illinois and at various churches and nonprofits. She strives to maintain a work-life balance, so she and her husband enjoy traveling, riding motorcycles and exercising. “Every time I help a person or family achieve homeownership is a great accomplishment,” she says, “and it’s a feeling I would not trade for anything, because I know what it means to the people whose lives have been forever changed for the better.”
Thanks to The Residences at New City for letting us use their beautiful location for our photo shoots.