Troy Molitor, Craig Messman and Joshua Kahn
Broker | Owner, President and Vice President of Lending
Molitor Financial Group (MFG) is a boutique lending company that prides itself on unity, teamwork and communication. At MFG, every brick takes a bit of the weight. Take a closer look at the foundations, however, and it becomes clear that the weight of this innovative, customer-centric firm rests carefully on the shoulders of three particular leaders: Troy Molitor, broker/owner of MFG; Craig Messman, president; and Joshua Kahn, vice president of lending.
In 2005, when Molitor first founded the company, he did so understanding that real estate is more than just your everyday business. The business must be based on customer service with integrity, honesty and constant communication – Messman and Kahn completely agree.
“Every customer who walks through the door at MFG will know they are special,” Messman says.
From six a.m. to 11 p.m., seven days a week, MFG’s president makes himself available to his clients. “We take great pride in providing exceptional customer service,” the 13-year industry veteran said, adding that his team’s goal is to always make sure they are one step ahead of the customer’s needs.
“We don’t want our clients or referral partners having to reach out to us to see where they are in the process,” Messman says. “Our open communication effort is constant and coordinated.”
Kahn is the newest member of the team, joining MFG less than three years ago after leaving a 14-year service industry career, but his management experience and inherent dedication to customer service have made the transition seamless. He is a natural at providing customer service that stands out and does so with a sincere effort to help the client.
From the initial in-person meetings to attending closings, MFG is a hands-on company. They want the process to be smooth and completely stress-free for the client, which is why MFG’s lending professionals send out an update each Friday to every client in their pipeline, keeping their buyers and referral partners abreast of the status of financing throughout.
With more than 90 percent of the company’s business coming by way of referral, Molitor, Messman and Kahn agree that their decision to put the customer first is definitely working.
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