Charles Rutenberg Realty among top 5 firms to win 2021 QE Award

by John Yellig

Charles Rutenberg Realty was one of 35 real estate brokerage firms in the U.S. recognized for “extraordinary customer service” in the 2021 QE Awards and was one of the top five large firms — and the only one in Chicagoland — to be named.

Berkshire Hathaway HomeServices Starck Real Estate was named as one of the top 20 brokerages in the small companies category.

The awards are based upon the results of an independent customer-satisfaction survey of homebuyers and sellers with closing transactions facilitated by participating real estate companies. More than 30,000 real estate agents and 750 companies participated in the awards process, according to a press release.

Winning the award “reflects measured and independently verified customer service excellence in the delivery of the highest levels of customer satisfaction in real estate service in North America,” said Larry Romito, CEO of Quality Service Certification Inc., which administers the award with sister company Leading Research Corp. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”

The awards are divided among the top five large companies, the top 10 midsize companies and the top 20 small companies and cover 22 states. The complete list follows:

Top 5 Large Companies:
Charles Rutenberg Realty, Greater Chicagoland Area
Berkshire Hathaway HomeServices Drysdale Properties, CA and NV
Harry Norman, Realtors, Atlanta
RE/MAX of Reading, Reading, PA
The Keyes Company, Realtors, South Florida

Top 10 Midsize Companies:
RE/MAX Properties Inc., Colorado Springs, CO
ERA Martin Associates, Salisbury, MD
RE/MAX Allegiance, Alexandria, VA
Real Living The Real Estate Group, WA/OR
Kinlin Grover Real Estate, Osterville, MA
Page Taft Christie’s, Guilford, CT
RE/MAX Estate Properties, Los Angeles, CA
Coldwell Banker Hickok & Boardman, Burlington, VT
Berkshire Hathaway HomeServices Tomie Raines REALTORS®, East Lansing, MI

Top 20 Small Companies:
Gibson Sotheby’s International Realty, Arlington, MA
Pittman & Associates REALTORS®, Raleigh, NC
Real Living Great Lakes Real Estate, Rochester Hills, MI
NeXstep Real Estate Group, Denver, CO
Novella, Greenwood, CO
Golden Real Estate Inc., Golden, CO
Park Sterling Realty, Westchester County, NY
Missoula Realty, Missoula, MT
RE/MAX Urban Properties, Denver, CO
Home Realty Inc., Owensboro, KY
First Colorado Realty, Estes Park, CO
MikkiMoves Real Estate Inc., Eureka, CA
RE/MAX Nexus, Firestone, CO
SaraBay Real Estate, Sarasota, FL
Counselor Realty, Glenwood, MN
Berkshire Hathaway Home Services Starck Real Estate, Woodstock Cass & Eastwood, IL
Ness Bros., Realtors & Auctioneers, Fort Wayne, IN
Hamilton Landon Real Estate, Apple Valley, CA
Real Living Spectrum Real Estate, Whitehall, PA
RE/MAX Action Associates, Exton, PA
Schatz Real Estate Group, Hopkins, MN

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